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#6: In Conversation with Santanu Nandi, SVP – Business Excellence & Transformation, and Head of Operations, USA, Jamaica & Colombia

Santanu Nandi, SVP – Business Excellence & Transformation, and Head of Operations, USA, Jamaica & Colombia talks about his new role leading operations for HGS USA, crossover in learnings from his primary role, why consistency is key in business process management and much more.

Catch the highlights of this episode with Santanu Nandi:

0:00 to 1:20: Introduction

1:27 to 2:50 – Biggest challenges in the USA business and plans to address them

3:06 to 4:16 – Learnings from Business Excellence & Transformation in Operations

4:30 to 6:42 – Shaping employee experience in HGS USA

6:45 to 8:34 – Plans for 2023 and how the business is looking for HGS USA

9:00 to 15:34 – Take 5 with Santanu Nandi 

Disclaimer: The views and opinions expressed in the podcast are those of the speakers and do not necessarily reflect the views or position of any entities they represent.